Refund policy

This policy applies to orders from Bondi Med (www.bondimed.au). It does not limit your rights under the Australian Consumer Law (ACL). Those rights cannot be excluded.

Change of mind: We do not offer refunds, exchanges or store credit if you change your mind, order the wrong product or no longer want the item. Please check the product page before you pay.

ACL claims: If goods are not of acceptable quality, do not match their description, or are not fit for an agreed purpose, you may be entitled to a repair, replacement or refund. For a major failure you may choose a refund or replacement. For a minor failure we may choose to repair, replace or refund. We may inspect the goods and request proof of purchase and photos before we decide.

ACL remedies do not apply where the problem was caused by misuse, accident, unauthorised repair or ordinary wear, or where you were told about the issue before purchase.

Hygiene and use: Portable wash systems, humidifiers that have been filled or used, pillows, cushions and other items that contact skin or water are personal-use products. Opening a box does not cancel ACL rights if the product is faulty. It does mean we will not accept a goodwill or change-of-mind return.

How to claim: Email info@bondimed.au with your order number, product name, a short description and photos of the product, any fault and the packaging. Do not post the item back until we give return instructions. Unauthorised returns may be refused or sent back at your cost.

We aim to respond within 5 business days. Where the ACL requires us to collect the goods, we will say whether we will arrange or cover return freight.

Refunds: When a refund is required by the ACL or agreed by us, it is paid to the original payment method. We do not refund original shipping for change of mind, because we do not offer change-of-mind returns.

Bondi Med, 214-220 Princes Hwy, Fairy Meadow NSW 2519, Australia. Last updated 29 August 2026.